Save is redesigning its web platform to improve performance and customer satisfaction

Save, European leader in its market of mobile repair for private individuals

The company provides its users with a network of more than 220 sales outlets in France. In addition to its repair activity, Save has also become a major player in the sale of reconditioned smartphones.

Save's web platform is the main point of entry for users. For example, users can select their phone model, specify the type of repair required and view nearby retail outlets to send their smartphone by post. The status of their repair can then be monitored from their personal space.

However, the company's management felt it was necessary to redesign the site to optimise certain aspects. For example, the page loading time was too long and the team wanted to improve the user experience and the user path to reduce the bounce rate. Finally, the CMS used for publishing content was not instinctive for the administrators.

The choice of a headless architecture was favoured

JAMStack is a web development architecture that has been popular for a few years now. It consists of compiling a dynamic website in the form of static pages, in order to speed up its rendering and thus improve the user experience. Such an architecture allows, among other things, to optimise page loading time and toimprove the SEO performance of the site. To set up this architecture we have more particularly :

• 

  used the CMS headless Strapi

• implemented the Gatsbystatic site generator

• installed a deployment pipeline with Github Actions

• used the Amazon Cloudfront Content Delivery Network (CDN) to host the site

For SEO reasons, we also set up a redirection plan from the old site to the new one. In order to carry out this redesign, we worked in close collaboration with Save's technical teams and following the agile methodology. We had to take control of the API they provided us with.